If you have any technical issues while using the Levidio and we fail to help you resolve the issue, we'll give you 100% of your money back. Our money back guarantee applies to technical issues only - other than that, all sales are final. We do not offer a no-questions-asked refund. You will need to provide a valid reason for requesting one. Our team has a 99% proven record of solving customer problems and helping them through any issues they have so you're extremely safe & your purchase is protected.